Introduction
Welcome to Zaajil — a trusted platform specializing in secure, time-sensitive delivery and logistics management. We understand that privacy and data protection are essential to modern logistics operations. This Privacy Policy explains how we collect, use, store, and protect your information when you access our platform, whether as a business client, delivery partner, driver, or shipment recipient.
Our commitment extends beyond convenience — we prioritize security, data integrity, and compliance with industry-standard privacy and data protection practices to ensure every shipment and transaction is handled with trust and reliability.
Data Collection
To ensure reliable service, we collect information that helps us manage deliveries, authenticate users, and provide real-time updates. Data collected includes:
- Personal Information: Name, email address, phone number, company details, and delivery preferences.
- Recipient Details: Delivery address, contact person, and in certain cases, identifiers or reference numbers required for accurate dispatch and confirmation.
- Courier Information: Profile details, driver identification, license, and employment verification.
- Operational Data: Delivery status, timestamps, route history, digital signatures, and proof-of-delivery images (if applicable).
- Technical Data: Device type, IP address, browser, operating system, and app usage patterns.
All data is collected directly from users or authorized Logistics partners involved in logistics coordination.
Location & Tracking Data
As a logistics and tracking platform, Zaajil uses GPS and real-time tracking to ensure accuracy, safety, and transparency of every delivery.
- GPS Tracking: Courier location is continuously monitored during active deliveries to provide accurate ETAs and ensure package security.
- Delivery Logs: We maintain route data and activity records to validate performance, prevent loss, and support compliance audits.
- User Control: You can disable location access when not using the delivery application.
Tracking data is used solely for operational and safety purposes and is never sold or shared for marketing.
Use of Information
We use your data to operate efficiently, enhance service quality, and ensure regulatory compliance:
- To manage delivery orders, confirmations, and route assignments.
- To notify Logistics clients and recipients of shipment progress and status.
- To verify courier identity and maintain accountability in deliveries.
- To improve our logistics software, optimize delivery routes, and enhance real-time visibility.
- To maintain safety, prevent fraud, and detect unauthorized activity.
- To comply with Logistics regulations and data retention laws.
Zaajil never uses customer, shipment, or operational data for advertising or unrelated marketing purposes.
Data Security
We apply multi-layered security measures to protect your data, including encryption in transit and at rest, secure access tokens, firewalls, and ongoing system audits. Internal access is strictly role-based and limited to authorized personnel.
Although we maintain robust safeguards, no system can be fully immune from risks. We recommend users follow security best practices — such as protecting passwords and using verified devices.
Data Retention
Zaajil retains data only for as long as necessary to complete deliveries, meet legal obligations, and maintain operational records. Delivery logs and tracking data are stored securely for a limited duration before being anonymized or deleted according to our retention schedule.
Your Rights
Depending on your location, you may exercise rights regarding your personal data, including:
- Accessing a copy of your stored personal information.
- Requesting correction or deletion of incorrect data.
- Restricting certain processing or withdrawing consent.
- Requesting a summary of your delivery-related records.
To exercise your rights, contact our Data Protection Officer (DPO) via the email below.
Regulatory Compliance
Zaajil complies with all applicable data protection and industry privacy regulations, including secure data handling practices and regional data security standards where applicable. Our processes are designed to ensure the confidentiality, integrity, and availability of all operational and customer-related information.
Policy Updates
We may update this Privacy Policy as our services evolve or in response to legal changes. Updates will be posted with a revised “Last Updated” date. Continued use of our platform implies acceptance of these terms.
Contact Us
For privacy inquiries, data access requests, or compliance questions, please reach out to:
Data Protection Officer (DPO)
Zaajil Privacy Team
Email: admin@zaajil.com
Phone: 968 93581363
Address: Zaajil.com
Muscat, Sultanate of Oman