Introduction
Welcome to Zaajil, a trusted platform for delivery, logistics, and tracking services. These Terms of Use (“Terms”) govern your access to and use of our website, mobile applications, APIs, and related services.
By using our platform, you agree to comply with these Terms and any applicable laws or regulations governing logistics and data protection. If you do not agree with these Terms, please refrain from using our services.
Acceptance of Terms
Your continued access or use of Zaajil’s services constitutes your acceptance of these Terms of Use. You also agree to our Privacy Policy, which outlines how we handle personal and delivery-related data.
These Terms apply to all users of the platform, including businesses, logistics partners, drivers, couriers, and recipients of deliveries.
Scope of Services
Zaajil provides secure, reliable, and trackable delivery solutions, including pickup, transportation, and shipment management for parcels, retail orders, business supplies, equipment, and commercial goods.
We also offer tools for real-time tracking, route optimization, and delivery confirmations through our web and mobile platforms.
Our services are designed exclusively for authorized business, retail, warehouse, and logistics clients and may not be used for unauthorized or restricted parcel shipping.
User Accounts & Responsibilities
To use our services, users may be required to create an account and provide accurate contact and identification details. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
Users agree to:
- Provide accurate, current, and complete registration details.
- Comply with all delivery and safety protocols established by Zaajil.
- Use the platform only for authorized Logistics-related purposes.
- Immediately report unauthorized access or suspected misuse of their account.
Tracking & Delivery Data
Zaajil uses real-time GPS tracking and delivery confirmation technologies to maintain transparency and accuracy. By using our services, you consent to the collection and use of tracking data as part of operational safety and verification.
Tracking data may include courier location, route history, timestamps, and proof-of-delivery confirmations.
Service Limitations
While Zaajil strives to ensure timely deliveries, certain factors such as weather, regulatory restrictions, or third-party logistics constraints may cause delays. We are not liable for delays caused by circumstances beyond our reasonable control.
Our platform is provided on an “as is” and “as available” basis without guarantees of uninterrupted operation or error-free functionality.
Liability Disclaimer
To the maximum extent permitted by law, Zaajil shall not be liable for any indirect, incidental, or consequential damages arising from your use or inability to use our services, including loss of data, delays, or missed deliveries.
We are not responsible for any business decisions or outcomes resulting from delayed or failed deliveries. Responsibility for shipment management, customer communication, and operational coordination remains with the client or business partner.
Intellectual Property
All trademarks, content, software, graphics, and materials on the Zaajil platform are owned or licensed by Zaajil. Users may not copy, modify, distribute, or reproduce any materials without prior written consent.
Privacy & Data Handling
Your privacy is important to us. All information collected through our platform is governed by our Privacy Policy. By using our services, you consent to the collection and processing of your data as described therein.
Prohibited Conduct
Users agree not to:
- Use the platform for unlawful or non-purposes.
- Submit false or misleading information.
- Interfere with or attempt to disrupt platform functionality.
- Collect or store data of other users without consent.
- Engage in any activity that compromises the security or performance of Zaajil’s systems.
Account Suspension or Termination
Zaajil reserves the right to suspend or terminate any account that violates these Terms, poses a security threat, or engages in unauthorized activity.
Termination may occur without prior notice in cases of severe or repeated violations.
Indemnification
You agree to indemnify and hold harmless Zaajil, its affiliates, and employees from any claims, damages, or losses arising out of your misuse of the platform, breach of these Terms, or violation of applicable laws.
Governing Law
These Terms of Use are governed by and construed in accordance with the laws of the State of Massachusetts, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Boston, MA.
Changes to Terms
Zaajil may update these Terms periodically to reflect legal, operational, or technological changes. The latest version will always be available on this page with the effective date clearly stated.
Continued use of the platform after updates implies acceptance of the revised Terms.
Contact Information
For questions, clarifications, or legal notices related to these Terms, please contact:
Zaajil.com
Muscat, Sultanate of Oman
Email: admin@zaajil.com
Phone: 968 93581363